Developer & Tester on a Bug.

D - Developer
T- Tester

I have removed few confidential words about product/process. Other than that, this is a real conversation between a tester and a developer. Comments are welcome.

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Aware of the other side of your application ?

Logged in from eBuddy

For the past few months, I left office at sharp 6 p.m. I felt I should not invest more hours just because someone's estimate was wrong. So, I always took the 6 p.m. cab to home instead of the 8 p.m. or 10 p.m. cab.

To be connected to my colleagues and other friends who want to contact me on Google Talk, I enabled eBuddy on my mobile. Even when I was away from computer, I was able to respond to my friends and anyone who pinged me. I like to keep my status message simple such as a ':)' unless there is a particular link to be shared or I need information quickly.

Last evening, my colleague pinged me asking for some information.
I replied to it after two hours. This morning, I pinged him again and asked why he pinged me and did he get the answer to his question.

He replied that he got the message but the status message seems to repeat nearly 8-10 times. Wow, I never knew this. I had seen similar issues when the recipient was on a vacation or was online from mobile. I never paid much attention to this behavior.

Today, when my colleague highlighted this issue and also named the screenshot as 'SPAM', I understood that he was not happy with this behavior. I was totally unaware that my friends got such messages from my account.

I'm Sorry. I thought:

Are we aware of the side-effects of any application?
How many customers complain if they face a problem?
How many times we learn to live with the problem?
How can we train ourselves to see what others might see?
Do we keep silent if the value outweighs the problem?

Finally a thought from Jerry Weinberg's book - "Are your lights on?" struck me:

The trickiest part of certain problems is just recognizing their existence - Jerry Weinberg

Have you faced such problems - which you were not aware of unless someone else pointed it out?

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