Here is the screenshot from ibibo.com
|Once you click on 'Add as Friend' link|
Compare that to what Facebook does. Even Facebook has the Friend Suggest feature by another name: 'People you may know'.
|Facebook Friend Suggest|
Do you see the difference? Is there a problem here?
After this observation, I made some notes. Few questions which helped me find a problem were:
* What is the purpose of the feature?
* How will the users use it?
* Are there any problems in what you observe? Primarily any inconsistency or usability issues?
* Have you seen such a feature elsewhere? Comparable products heuristic?
Let us go through each of the questions in detail.
Purpose of the feature
As a tester, do you understand the purpose of the feature. What problem does the feature try to solve? As the product is a social networking site, more the friends, the better. The feature is trying to help you add friends. In the case of ibibo, does it really help?
Users using the feature
As a user, is it easy to understand the feature? Is there help available? Is it user-friendly? Can the user use all the feature's functionality? How is the first impression? Is the feature easily visible or hidden behind a lot of junk?
This morning, I read the latest blog post by Michael Bolton - http://www.developsense.com/blog/2011/12/why-checking-is-not-enough/ on why checking is not enough.
I am not sure how a check might find the level of user's frustration or happiness.
When I was not able to click on any other link till I dismissed the confirmation popup, I was slightly frustrated.
Confusion, frustration, delight and other emotions - how will a check handle it?
As a tester, are you aware of your emotions when you test, after the tests?
Comparable with similar products heuristic
Finally, as a tester make use of the similar products heuristic if given a chance. Just as I write this post, I hear the dialogue from 'First Blood II' - Mind is the best weapon. So true.
Maybe, next time too - I will use the four questions as a quick heuristic.
What is the purpose, who will use it, any usability issues, how the competitor handles it?